Technical Service Engineer - Automation & Systems (m/f/d) in Franckfurt, Deutschland

Ihre Aufgaben:

• Take technical ownership of customer installations from initial setup through successful operation
• Support the implementation and commissioning of sophisticated automated equipment and integrated technology solutions
• Act as a technical contact for customers and provide hands-on support when complex issues arise
• Analyse system performance, identify technical root causes and coordinate sustainable solutions
• Work across mechanical, electrical and software-related topics in a highly automated environment
• Collaborate closely with international engineering and product teams to resolve technical challenges and continuously improve existing solutions
• Support customers in the effective use of installed systems through technical guidance and training
• Coordinate technical requirements between customers, internal specialists and international stakeholders
• Contribute to integration projects and the implementation of new technologies at customer sites
• Document technical issues, solutions and improvement opportunities in a structured manner

Ihre Qualifikationen:

• Degree in automation, electrical engineering, mechatronics, robotics, software engineering or another relevant technical discipline
• Professional experience in a technical customer-facing position, such as field service, technical support, application engineering, commissioning or systems engineering
• Strong understanding of complex automated equipment and the interaction between hardware and software
• Confident troubleshooting skills and a structured, solution-oriented approach
• Experience with programming, system interfaces or software-based technical environments is advantageous
• Comfortable working independently in an international and fast-moving environment
• Strong communication skills and a hands-on mentality
• Very good English skills are essential
• Chinese language skills are highly advantageous
• Willingness to travel and support customers on site

Ihre Vorteile:

• A technically challenging role with a high level of ownership
• Exposure to advanced automation and integrated technology solutions
• International collaboration with engineering and product specialists
• Opportunity to work closely with customers and directly influence the successful implementation of new technologies
• Broad technical responsibility rather than a purely traditional service role
• Short communication channels and the opportunity to contribute ideas
• Attractive development opportunities within a growing international environment