Take technical ownership of customer installations from initial setup through successful operation
Support the implementation and commissioning of sophisticated automated equipment and integrated technology solutions
Act as a technical contact for customers and provide hands-on support when complex issues arise
Analyse system performance, identify technical root causes and coordinate sustainable solutions
Work across mechanical, electrical and software-related topics in a highly automated environment
Collaborate closely with international engineering and product teams to resolve technical challenges and continuously improve existing solutions
Support customers in the effective use of installed systems through technical guidance and training
Coordinate technical requirements between customers, internal specialists and international stakeholders
Contribute to integration projects and the implementation of new technologies at customer sites
Document technical issues, solutions and improvement opportunities in a structured manner

Degree in automation, electrical engineering, mechatronics, robotics, software engineering or another relevant technical discipline
Professional experience in a technical customer-facing position, such as field service, technical support, application engineering, commissioning or systems engineering
Strong understanding of complex automated equipment and the interaction between hardware and software
Confident troubleshooting skills and a structured, solution-oriented approach
Experience with programming, system interfaces or software-based technical environments is advantageous
Comfortable working independently in an international and fast-moving environment
Strong communication skills and a hands-on mentality
Very good English skills are essential
Chinese language skills are highly advantageous
Willingness to travel and support customers on site

A technically challenging role with a high level of ownership
Exposure to advanced automation and integrated technology solutions
International collaboration with engineering and product specialists
Opportunity to work closely with customers and directly influence the successful implementation of new technologies
Broad technical responsibility rather than a purely traditional service role
Short communication channels and the opportunity to contribute ideas
Attractive development opportunities within a growing international environment

Technical Service Engineer - Automation & Systems (m/f/d)

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