Technical Implementation Lead in Deutschland

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Implementation Lead based in Germany. This is an opportunity to lead complex technical implementations for enterprise customers using a global shipping and eCommerce technology platform. You will own the implementation lifecycle from pre-sales discovery and solution design through development, go-live, shipment migration, and customer handover. Acting as the primary technical expert, you will help customers integrate APIs, custom applications, and existing business systems into reliable shipping workflows. You will work closely with enterprise sales teams, solutions developers, product specialists, and customer success teams to deliver solutions that meet business needs. The role combines hands-on technical troubleshooting with project leadership, stakeholder management, and commercial accountability. You will manage multiple implementations simultaneously while ensuring clear scope, timelines, pricing, and delivery expectations. This is an ideal opportunity for an experienced technical professional who enjoys solving integration challenges and improving how businesses manage global commerce. Accountabilities: As the Technical Implementation Lead, you will oversee enterprise integrations from initial discovery through successful deployment, ensuring technical solutions are clearly defined, commercially viable, and delivered according to agreed expectations. Your responsibilities will include: - Lead technical discovery sessions alongside Enterprise and Strategic Sales teams, mapping customer systems such as eCommerce platforms, enterprise resource planning (ERP) software, order management systems (OMS), and warehouse management systems (WMS). - Assess customer requirements, technical constraints, data flows, and product compatibility to determine the most suitable integration approach.

- Own solution architecture and design for each implementation, including API endpoints, webhooks, authentication, data mapping, and integration patterns. - Present clear technical recommendations and guide customers toward an agreed solution that meets their requirements and aligns with platform capabilities. - Define, prepare, and approve Statements of Work (SoWs) for projects involving APIs, custom applications, or platform customisations, specifying deliverables, go-live dates, forecast shipment volumes, and support arrangements. - Resolve technical questions from customers and internal teams before sales completion and throughout implementation, using tools such as Postman or Insomnia to reproduce issues and investigate requests, responses, and logs. - Lead technical kick-off meetings and ongoing discussions with customer engineering teams, technical contacts, and senior stakeholders. - Partner with Solutions Developers to align on implementation scope and architecture, resolve technical blockers, and verify that delivered solutions meet the agreed Statement of Work. - Manage multiple implementations concurrently, tracking milestones, dependencies, risks, change requests, and progress from contract signature through go-live and shipment volume migration. - Own implementation escalations and develop recovery plans when projects encounter delays, technical issues, or shipment volumes below forecast. - Coordinate structured handovers to Customer Success Managers and Customer Support teams, ensuring they have the technical documentation and context needed to support customers after launch. - Maintain governance over custom integrations and builds, documenting supported solutions, associated costs, and the register of custom implementations in production. - Turn recurring technical questions into clear documentation and reusable guidance to improve implementation efficiency.