Description
How you will make an impact:
As a Senior Solutions Engineer at Hygraph, you’ll be the trusted technical and strategic partner to engineering and content leaders at organizations evaluating Hygraph. This is a US-based role focused on prospects and customers in the US market, and you’ll collaborate closely with Hygraph colleagues across the globe. You’ll lead with discovery, not features: understanding what a prospect is trying to achieve, then designing and proving a solution that gets them there.
This is a hybrid role. About 70% of your time will focus on pre-sales solutions engineering: running discovery, shaping solutions, delivering tailored demos and workshops, and leading Proof of Outcomes engagements. The other 30% carries into post-sales solutions architecture, guiding new customers through key architecture decisions and early implementation so the outcomes we commit to in the sales cycle are the outcomes customers achieve. Across both, you’ll work closely with Account Executives, CSMs, Product, and our Forward Deployed Engineers, who build hands-on alongside strategic prospects and customers.
Reporting to the Director of Solutions & Support, you’ll help shape how pre-sales and solutions architecture work together at Hygraph as we scale. This is a customer-facing role built on a software engineering foundation, not a software development position.
What you’ll work on:
Pre-sales solutions engineering (about 70%)
Lead technical discovery to uncover a prospect’s business goals, current architecture, and definition of success, and connect them to measurable outcomes.
Design and present solution architectures tailored to each prospect’s stack, content operations, and constraints.
Build and deliver demos that tell the prospect’s story, including developing web front-end prototypes with modern frameworks.
Scope and run Proof of Outcomes engagements (Hygraph’s approach to proofs of concept), agreeing clear success criteria with the prospect and partnering with Forward Deployed Engineers on hands-on build work.
Lead technical workshops and deep dives for executives, architects, developers, and content teams.
Own the technical win in late-stage deals, including security, scalability, integration, and migration questions.
Partner with Account Executives on account strategy, qualification, and deal planning.
Bring field insight back to Product and Engineering on what prospects need and why we win or lose.
Post-sales solutions architecture (about 30%)
Drive a clean handoff from sales to onboarding, carrying agreed outcomes and success criteria into implementation.
Advise new customers on architecture, including content modeling, schema design, localization, frontend choices, and third-party integrations.
Partner with CSMs and Forward Deployed Engineers on complex technical engagements and expansion opportunities.
Contribute to reference architectures, best-practice guidance, and reusable assets used across the customer lifecycle.
Document complex customer cases to strengthen the team’s playbooks.

Requirements

What we expect from you:

At least 5 years in a technical, customer-facing role such as solutions engineering, sales engineering, solutions architecture, or technical consulting, including at least 3 years in B2B pre-sales for an API-first or developer-focused SaaS product.
Strong working knowledge of GraphQL and modern web architectures (React, https://jobeax.com/link/Z30sZYC3jcRenVso, Svelte, and similar), plus composable and headless approaches.
A consultative approach: you lead with questions, frame conversations around business outcomes, and can articulate the value of a solution, not just how it works.
Experience scoping and running proofs of concept or pilots with defined, measurable success criteria.
Ability to explain complex technical concepts clearly and adapt your message to executive, technical, and editorial audiences.
Solid grasp of content strategy and content operations to guide customers’ content schema decisions.
Business acumen: you can assess and prioritize pain points, identify root causes, and align solutions with functional and non-functional requirements and broader strategic goals.
Comfort working cross-functionally across Sales, Customer Success, Product, and Engineering.
A proactive, solution-oriented mindset, attention to detail, and a knack for creative problem-solving.
Strong written and spoken English.
Comfort with occasional travel to meet prospects and customers in person.
Demonstrated experience working remotely across distributed, global teams and time zones.

Bonus qualifications:

Experience with headless CMS, DXP, or composable architecture platforms
Experience selling into enterprises with complex buying committees, procurement, and security reviews
Experience working alongside forward-deployed, professional services, or delivery engineering teams
Familiarity with AI tooling, LLM-driven content workflows, or MCP
CMS migration experience
Experience consulting on enterprise architecture or digital transformation strategy
Working knowledge of design systems, design thinking, or service design

If you meet some but not all of these requirements, or come from a non-standard background, please apply anyway. This role calls for a broad mix of skills and experience.

The process

Intro call with our People Team
Hiring Manager Interview
Optional Case study or an accounting test
Team fit call and call with the CEO
Job offer

The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You may need to make some adjustments.

About us

Hygraph is a dynamic Berlin-based startup that empowers thousands of developers and content teams to create dynamic digital experiences that effortlessly engage their customers. Hygraph is on a mission to eliminate complexity for global teams and help them scale content without friction. Our platform helps you create, deliver, and distribute content faster, at scale. We’re a team committed to shaping the future of AI-powered content platforms. We are trusted to manage content for teams from over 50,000 organisations, like Dr. Oetker, Shure, Samsung, Ashley Furniture, Telenor, Philips, and Gamescom.

You will be part of a remote-first, hybrid, and globally distributed team that is committed to working collaboratively, transparently, and passionately. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

Note: We are fortunate to receive a large number of applications for our roles. To manage this effectively and give each application the attention it deserves, we use AI-assisted tools to help assess certain screening questions and handle application elements. This helps us ensure a consistent and timely review process. All final hiring decisions are made exclusively by our human recruitment team.

Hygraph is an equal opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace’s productivity and promote innovation and creativity.

Senior Solutions Engineer

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