Quality & Claims Operator (m/f/d) in Eschborn, Deutschland

Your mission

Hyundai Glovis is committed to excellence in the automotive logistics industry and pride ourselves on building strong customer relationships and providing exceptional service. To support our endeavors, we are looking for a Quality & Claims Operator (m/f/d) to join our Finished Vehicle Logistics department in Eschborn, 65760. This is a dynamic, hands-on role centered around supporting the team and delivering great experiences — both behind the scenes and in direct interactions with transport partners.

According to your qualifications and experience, you may be hired at either a Specialist or Junior Specialist position.  Your profile

• Establish and maintain quality standards, processes and procedures.
  
• Manage and investigate damages and claims related to transport, handling, yard operations and vehicle movements.
  
• Analyse incidents, identify root causes and responsibilities, and define corrective actions and countermeasures.
  
• Conduct audits of trucks, drivers, compounds and logistics service providers.
  
• Monitor quality and logistics KPIs, identify deviations and follow up on corrective actions.
  
• Coordinate with customers, carriers, LSPs and other business partners regarding quality issues and claims.
  
• Identify process gaps and implement improvements in logistics and quality processes.
  
• Prepare and maintain quality documentation, reports, statistics and KPI analyses.
  
• Review and support contracts and requirements relating to quality and claims.

Your profile

• Fluent German and English, both written and spoken.
• Minimum 3 years of professional experience in Quality Management, Quality Assurance or a comparable role.
• Proven experience in logistics, ideally within the automotive industry / Finished Vehicle Logistics (FVL)
• Experience with audits, incident investigations, claims and root-cause analysis.
• Experience defining and following up on corrective actions and countermeasures.
• Strong analytical and problem-solving skills, combined with confident stakeholder management.
• Structured, independent and detail-oriented working style.

Why us?

Join us and unlock your potential with the following benefits:

• Flexible working hours
• Annual leave allowance of 30 days
• A subsidy for public transportation or parking space
• Fitness Programs: Enjoy complimentary fitness studio membership
• Daily breakfast and lunch provided in the office
• Monthly lunch vouchers
• After probationary period: subsidy for Language courses (German, English or Korean)

About us

Hyundai GLOVIS Europe GmbH is part of the global Hyundai GLOVIS Group, a leading provider of integrated supply chain and logistics solutions and a key member of the Hyundai Motor Group. From our European headquarters and operations across the continent, we support global mobility through innovative logistics services.
For over 20 years, we have driven growth in the European logistics market, earning a reputation for reliability, operational excellence, and long-term partnerships. We promote a collaborative and international environment where diverse perspectives and continuous learning drive innovation.
We are committed to fair hiring and equal opportunities. Applications are welcome from all qualified candidates, regardless of gender, age, ethnicity, religion, sexual orientation, disability, or other personal characteristics. Discrimination of any kind is not tolerated.
Join us and help transform the way supply chains move across Europe.
Data Protection Notice
By submitting your application, you agree that your documents (CV and other materials) may be shared with affiliated Hyundai Motor Group companies for processing your application. All personal data will be handled in accordance with applicable data protection regulations, including the GDPR.