Join an international customer service team in Bucharest. You will support German-speaking customers by phone, email and live chat, solve their issues, and find opportunities to recommend extra products and services.

Key Responsibilities

Handle customer inquiries by phone, email and live chat in German
Resolve issues with patience, empathy and a focus on solutions
Identify and act on cross-selling and upselling opportunities
Record all customer interactions accurately in the CRM
Work with internal teams and escalate complex cases when needed
Maintain high service quality and customer satisfaction

Requirements

German at C1–C2 level, spoken and written
English at B2 level minimum, for internal communication
At least 6 months of phone-based sales or customer service experience (BPO voice experience preferred)
A sales mindset and comfort with cross-selling and upselling
Strong communication and active-listening skills
Good computer skills and knowledge of MS Office
Proactive, patient, empathetic and solution-oriented
Based in Bucharest and able to commute to the Sector 4 office 3 days a week
Available for full-time work

What's on Offer

Competitive monthly net base salary
Monthly hybrid work allowance
Meal vouchers for each day worked, loaded monthly onto a Pluxee card
Performance bonus based on customer satisfaction and service-quality KPIs
Extra earnings from cross-selling and upselling
25% premium for the rare weekend or overtime shifts
Permanent contract
Multiple start dates available

Training

1 week of training, Monday to Friday, 10:00–17:00

Working Hours

Monday to Friday, 09:00–18:00
On-site Monday to Wednesday, from home Thursday and Friday

Interested? Apply now and take the next step in your customer service career.

German-Speaking Customer Service Agent - Bucharest, Romania (Hybrid)

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