Field Service Engineer (M/F/D) - IT, Forschung in Thiendorf, Deutschland

Job ID: 2368

That looks good. Your future at FormFactor:

• Hello future!  As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
• Bye-bye monotony!  The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
• Your thing.  In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle. 
• Just get started.  With our New Hire training plan, you will arrive relaxed your new tasks.
• It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
• Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
• Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
• Progress.  Internal training, exchange programs and an open transfer of knowledge open horizons for you.
• Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.

Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

Job Description:

• Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
• Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
• Preparation of commissioning protocols and acceptance reports
• Technical training and instruction of customers
• Troubleshooting and repair of our probers both as telephone support and at the customer's site
• Implementation and monitoring of technical escalations
• Professional customer communication
• Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
• Actively collaborate with other FormFactor departments to ensure continuous improvement of products
• Regular participation in qualification measures
• Adherence to all health and safety requirements both internally and during customer service calls

What you should bring with you:

• Engineer or technician in the field of electrical engineering, automation technology or similar
• At least 2-4 years of experience in a similar field of activity is typically required
• Detail-oriented work and strong problem-solving skills
• Accuracy, punctuality, good team and interpersonal skills Willingness to travel
• Good communication skills in German and English both verbally and in writing
• Good knowledge of common MS Office applications
• Valid car driving license and willingness to travel required