Field Service Engineer in Deutschland

Field Service Engineer to install, maintain, and repair Intuitive Surgical products across an assigned territory. Responsibilities include scheduled maintenance, troubleshooting, system installation, inventory management, and customer support to meet service agreements and warranty obligations.

Responsibilities

• Perform scheduled maintenance, inspections, preventive care, software updates, and system upgrades across assigned territory
• Troubleshoot, diagnose, and repair Intuitive products and equipment within specified timeframes
• Coordinate and execute system and hardware delivery and installation activities
• Complete administrative duties including spare parts inventory, field reports, and expense documentation
• Support sales teams, customer training, and service contract renewals as required

Requirements

• University or college degree in science or technical engineering, or 2–4 years equivalent work experience
• Strong written and oral communication skills in local language and English
• Proven ability to troubleshoot complex electro-mechanical systems independently
• Good interpersonal and administrative record-keeping skills
• Knowledge of operating room protocol preferred
• Track record of solid customer relationships with surgeons and hospital staff preferred
• Ability to travel 50–70% depending on account distribution and region