Field Service Engineer to install, maintain, and repair Intuitive Surgical products across an assigned territory. Responsibilities include scheduled maintenance, troubleshooting, system installation, inventory management, and customer support to meet service agreements and warranty obligations.
Responsibilities
Perform scheduled maintenance, inspections, preventive care, software updates, and system upgrades across assigned territory
Troubleshoot, diagnose, and repair Intuitive products and equipment within specified timeframes
Coordinate and execute system and hardware delivery and installation activities
Complete administrative duties including spare parts inventory, field reports, and expense documentation
Support sales teams, customer training, and service contract renewals as required
Requirements
University or college degree in science or technical engineering, or 2–4 years equivalent work experience
Strong written and oral communication skills in local language and English
Proven ability to troubleshoot complex electro-mechanical systems independently
Good interpersonal and administrative record-keeping skills
Knowledge of operating room protocol preferred
Track record of solid customer relationships with surgeons and hospital staff preferred
Ability to travel 50–70% depending on account distribution and region
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