Job ID: 2368

That looks good. Your future at FormFactor:

Hello future!  As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
Bye-bye monotony!  The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
Your thing.  In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle. 
Just get started.  With our New Hire training plan, you will arrive relaxed your new tasks.
It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
Progress.  Internal training, exchange programs and an open transfer of knowledge open horizons for you.
Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.

Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

Job Description:

Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
Preparation of commissioning protocols and acceptance reports
Technical training and instruction of customers
Troubleshooting and repair of our probers both as telephone support and at the customer's site
Implementation and monitoring of technical escalations
Professional customer communication
Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
Actively collaborate with other FormFactor departments to ensure continuous improvement of products
Regular participation in qualification measures
Adherence to all health and safety requirements both internally and during customer service calls

Engineer or technician in the field of electrical engineering, automation technology or similar
At least 2-4 years of experience in a similar field of activity is typically required
Detail-oriented work and strong problem-solving skills
Accuracy, punctuality, good team and interpersonal skills Willingness to travel
Good communication skills in German and English both verbally and in writing
Good knowledge of common MS Office applications
Valid car driving license and willingness to travel required