About the Opportunity

Eligibility criteria

A) Candidates Who is having Work permit in Berlin/ Leuna-Germany
B) Candidates who speaks German and English (Mandatory)
C) Preferred only local candidates in Berlin and Leuna (Germany)

We are a technology services company operating in the IT support sector, providing innovative solutions and on-site technical assistance to clients across Germany. Our team is committed to delivering high-quality support and ensuring seamless IT operations for our customers.

Role & Responsibilities

Provide first-level support to end-users for hardware, software, and network issues on-site in Germany.
Diagnose and resolve technical problems related to desktops, laptops, peripherals, and network connectivity.
Use remote support tools and ticketing systems to document issues, track resolutions, and escalate complex problems when necessary.
Assist in the installation, configuration, and maintenance of desktop systems and hardware components.
Coordinate with higher-tier support teams for issue escalation and resolution follow-up.
Maintain an organized inventory of hardware and software assets and ensure proper documentation of support activities.

Skills & Qualifications

Must-Have

Proficiency in Windows operating systems and desktop management
Experience troubleshooting hardware and network issues
Hands-on experience with remote support tools and ticketing systems
Strong problem-solving skills and customer service orientation
Ability to work on-site in Berlin/Leuna and participate in rotational support
Knowledge of Active Directory and IT asset management
Prior experience working in a support engineering role in a corporate environment

Benefits & Culture Highlights

Opportunity to work on-site with a dynamic and supportive team in Berlin/Leuna at Germany
Professional growth through exposure to diverse IT support challenges
Engaging work environment fostering collaboration and innovation

Desktop Site Support Engineer - Berlin,Leuna - Germany (LOCAL CANDIDATES ONLY)

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