Your role – CX Data Analyst with real impact

Are you passionate about data, customer insights, and digital products? Bring your analytical skills to the CX team and create measurable improvements for our customers – data-driven, transparent, and with foresight!

This is what it's about specifically:

Analysis of customer, usage, and behavioral data to identify patterns, trends, and optimization potential.
Evaluation and quantification of qualitative customer signals (feedback, surveys, research)
Development and execution of segmentation, funnel and churn analyses
Development, enhancement, and monitoring of KPI dashboards and customer experience metrics
Planning, execution and evaluation of hypothesis tests and A/B tests for data-driven decisions
Preparation of reports, ad-hoc analyses and decision-making tools for departments and management.

We would like you to:

Completed studies in business informatics, computer science, statistics, data science or comparable qualification
Several years of experience in data analysis, BI, product or customer analytics
Excellent SQL skills, experience with BI/visualization tools and statistical analysis
Knowledge of segmentation, funnel and churn analyses as well as hypothesis testing/A/B testing
Analytical, data-driven thinking and strong communication skills; very good German, English desirable.
Ideally, experience with customer experience metrics, Python, web analytics, or feedback platforms.
German language skills are mandatory (at least C1 level).

Here's what you can expect from us:

Flexible work model: Full-time or part-time from 30 hours per week and unlimited mobile working
Responsibility for relevant CX analyses in a dedicated research team
Direct collaboration with focus areas, IT, Business Services and Marketing
Scope for data-driven prioritization and CX improvements
Individual development opportunities and an open team atmosphere

Become part of our team!
Do you want to actively shape the customer experience through data, insights, and analysis? Then we look forward to receiving your application!

Contact persons: Marius Bruns & Kerstin Seidel, Alena Dreyer

Applications to:

Sourour Tahenti

Telephone: +49 421 2029-3871
Email: Sourour.Tahenti@gc-gruppe.de

Our social benefits

Own academy
Employee discounts
canteen
Foreign language instruction
Corporate fitness
Flexible working hours
Employee events
E-bike leasing
Mobile working

CX Data Analyst

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