Customer Support Engineer (f/m/d) in Muenchen, Deutschland

kiutra

Do you want to shape the future as part of a diverse, international team in a fast-growing, deep-tech company? Then read on!     At  kiutra , we contribute to the development and application of quantum technologies by offering innovative and sustainable cooling solutions based on our unique magnetic cooling technology.    For our Munich office, we are looking for a customer support engineer (f/m/d)in full time.

Responsibilities

• Install and service cryostats at customer’s sites
• Provide training and documentation for our products in a clear, professional, and customer-friendly manner
• Handle enquiries and solve technical problems via phone, email, and on-site visits, maintaining composure and professionalism under pressure
• Act as a point of contact to customers, ensuring issues are resolved efficiently while preserving positive relationships
• Report technical and organizational issues, as well as opportunities, across the teams (engineering, production, product, sales)
• Continuously monitor and improve customer satisfaction, balancing technical excellence with diplomatic communications

Requirements

• You successfully completed a university degree (Master or PhD) in physics, quantum science & technology or similar
• Experience with cryogenic equipment is beneficial
• Willingness to travel internationally and manage extended hours when required
• High emotional intelligence and good diplomatic skills
• Strong verbal and written communication skills in English
• Eagerness to learn about our products to address customer problems effectively
• Ability to identify malfunctions, analyze root cause, and implement solutions quickly and calmly
• Independent, patient, and confident in your work, with strong prioritization skills
• Ability to thrive in dynamic environments and adapt to changing schedules as needed
• Problem solving skills, under pressure, with a proactive and solution-oriented mindset
• Ability to stay calm, focused, and effective under pressure and in high-stakes situations

Benefits

• You will enjoy flexibility with options for remote work and flexible working hours
• You will experience an open-minded, appreciative startup atmosphere with flat hierarchies and an open-door policy
• You will work with a great team in a fast-growing deep-tech company
• You can expect regular performance reviews and long-term job prospects
• You can look forward to 30 vacation days per year
• You will have the chance to participate in valuable employee surveys
• You will work in a comfortable, bright and modern office with ergonomic equipment in compliance with health requirements
• You can benefit from “The Coolest Connection”, our employee referral program
• You will have the opportunity to get to know your team members better at our teambuilding events, Christmas parties, and other group events
• You will have free cold and hot drinks, snacks, and fruit at your disposal
• You can benefit from our company's pension plan, our bicycle leasing program (Jobrad), and contribution for the Deutschland-Ticket Jobticket