We are currently looking for an IT Service Design & Transition Process Consultant to strengthen the Cronos Europa team. As a member of our Service Operations environment, you will coordinate service transition activities and ensure that new or significantly changed ICT services are properly assessed, planned, validated and successfully handed over into operations. You will work closely with Service Design, IT Operations, technical teams, project stakeholders and ITIL Practice Owners to ensure operational readiness and smooth service transition.
Responsabilities
Coordinate Service Design and Service Transition activities from initial assessment through operational handover
Review and assess Service Design Packages (SDP), including service scope, architectural design, technical and organisational dependencies, environments and release requirements
Evaluate the completeness and operational feasibility of Service Design documentation and identify missing prerequisites, dependencies, ownership and acceptance conditions
Define transition scope, stakeholder MAPS, RACI matrices and interfaces with relevant ITIL practices
Prepare and maintain transition plans covering prerequisites, milestones, quality gates, risks, mitigation measures, rollback provisions and acceptance criteria
Coordinate stakeholders and resources involved in transition activities and manage cross-team dependencies and escalations
Monitor transition progress and ensure alignment with approved Service Design requirements and Change Management processes
Coordinate operational readiness assessments and verify required deliverables before service acceptance
Ensure the availability of operational and technical documentation covering areas such as architecture, installation and maintenance procedures, backup and restore, disaster recovery, high availability, monitoring, capacity, security and configuration management
Coordinate testing and validation evidence required for operational acceptance, including performance-related validation when applicable
Support formal service acceptance, service catalogue updates and handover into Operations
Perform post-transition evaluations, identify outstanding risks and corrective actions, and coordinate lessons learned and transition closure
Document AS-IS and TO-BE processes, workflows, operational interfaces, decision points, escalation paths and RACI matrices
Ensure process documentation and improvements are aligned with ITSM practices and operational responsibilities
Use ITSM tools to maintain traceability of transition activities, decisions, approvals and operational handovers
Provide structured reporting, including transition status, risk logs, action registers and escalation points
Technical skills
Strong knowledge of IT Service Design, IT Service Transition and IT Service Management (ITSM) practices
Strong understanding of ITIL practices, including Change Management, Release Management, Service Validation, Configuration Management and Knowledge Management
Experience assessing Service Design Packages (SDP) and identifying operational gaps, risks, dependencies and acceptance conditions
Experience in transition planning, operational readiness, risk and impact assessment, service acceptance and operational handover
Experience designing and documenting AS-IS / TO-BE processes, workflows, RACI matrices and escalation paths
Working knowledge of ITSM tools, including workflows, RFCs, task management, CMDB, traceability and reporting
Good understanding of enterprise infrastructure environments, including networks, Virtualisation, Storage, backup and restore, monitoring, security, high availability, disaster recovery and application dependencies
Ability to define and monitor quality gates, acceptance criteria, readiness checklists and post-transition evaluation criteria
Profile
Bachelor's or Master's degree in IT, Business Management, or a related field
Minimum 7 years of overall IT experience, including at least 3 years in Service Transition, Service Delivery or IT Operations Management; around 10 years of overall IT experience with 4-5 years in a directly relevant role is preferred
Proven experience transitioning enterprise infrastructure services into operational support across multiple technical teams and suppliers
Strong analytical skills with the ability to assess complex service environments, identify gaps and challenge incomplete deliverables
Ability to facilitate workshops and coordinate dependencies across technical, operational and management stakeholders
Strong communication, documentation and stakeholder management skills
ITIL 4 Foundation certification is strongly preferred; advanced ITIL certifications are considered an asset
Experience in complex, multi-site or large enterprise environments is considered an asset
Fluency in English is required; French is a strong asset
Why cronos group? we'll propose you
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group's resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.