You are an enthusiastic and adventurous person?

Are you ready for new challenges? If your answer is YES - then here is a role for you - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Back Office Gaming Support Specialist with German and English, you will be a part of a great team and all together will:

Assist our players with any issues they might experience or report
Focus on the player and provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Work with our team to improve our processes

What we are looking for:

Fluency in German and a good command of English
Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
Player empathy and understanding a player's perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team's success

In Return, We Offer:

Relocation Bonus: €1,200 Gross (paid in 2 installations) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Flight Tickets Covered - we handle your travel to Sofia
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Taxi transportation directly from the airport to your accommodation

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Back Office Gaming Support Specialist with German and English

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