Assistant Store Manager W/M - Hamburg in Hamburg, Deutschland

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.

“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability Program. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all. Salomon is headquartered in Annecy, France.

Job Description

⛷ Are you passionate about sports and fashion? Do you have proven experience in management in the retail sector? Join the SALOMON family! 

We are looking for a new Assistant Store Manager W/M for our new Salomon store in Hamburg!

Main Purpose:

As true support of the store manager, the ASM contributes to:

• Meets financial targets
• Coach & lead the team to deliver the best shopping experience
• Contribute to ensure the highest standard of operational excellence
• Is autonomous in store management in the absence of the store manager

The Assistant Store Manager needs to be hands-on, ensuring that daily tasks are done and overseeing all expertise available in store.

Key responsibilities:

Performance management

• Actively participates to reach targets and optimize costs
• Guarantee an outstanding service excellence
• Drive the implementation of commercial operations & store animations

Customer service excellence

• Act as a role model, instilling the importance of customer service to the team and follow up through training
• Present and visible on the shop floor, interacting with customers and team members
• Support the store manager in the execution of marketing activations and VM guidelines to meet Brand and store standards (except Flagship)
• Handle and resolve customer inquiries and complaints professionally

Team management

• Support the manager in the daily team animation
• Lead by example on being on the floor and coaching to achieve customer service excellence
• With the support of the training referent, motivate and coach the team on product expertise & signature Service excellence
• Participate to recruit sales associates, build & support newcomers with a strong onboarding path
• Promote a positive, cooperative and engaged work climate
• Support store manager to identify underperformers to put in place appropriate action plan through individual KPIs management at first
• Support store manager to identify talents within the team

Operational management

• Ensure the VM guidelines and brand image are respected (except Flagship)
• Participate to stock management: replenishment, deliveries, PI (except Flagship)
• Ensure SOP excellence is respected (cash desk, H&S, aftersales)
• Contribute to KPIs analysis and corrective action plan

Relay of the store manager

• Replace the store manager during their absence
• Take “4 walls” operational decisions
• Be the link between the team & the manager
• Be proactive to propose constructive action plans

Qualifications

Your profile:

• At least 2 years of experience in retail management
• Adhere to SOP excellence
• KPIS obsessed
• Business & customer service driven mindset
• Experience in People management
• Role modeling, positive mindset, solutions oriented
• Coaching & Feedback culture
• Fluent in English, with a good working level of German
• Build personalized connections
• Ensure positive shopping experience and adhere to SOP excellence
• Appeal for performance products and their benefits
• Demonstrate operational efficiency & agility

Additional Information

What We Offer:

• A dynamic, innovative, and international work environment
• Opportunities for personal and professional development
• A friendly work atmosphere within an international team
• Attractive bonus programs and local benefits
• Discounts on AmerSports products starting on your first day

Salomon promotes diversity and inclusion and values careers based on competence and performance.