AI Solution Designer in Muenchen, Deutschland

Responsibilities

• Design modular, scalable conversational AI and LLM solution blueprints for global customer-facing insurance services.
• Translate business requirements into functional specifications, technical requirements, and visual logic flows for development teams.
• Redesign enterprise processes using generative AI while balancing cost, quality, and regulatory compliance.
• Design structured knowledge bases and RAG infrastructures to make organisational data AI-ready.
• Develop monitoring, KPI, testing, alerting, and simulation frameworks to measure and improve GenAI system performance, quality, and compliance.
• Coordinate with operational units and international development teams to prioritise use cases and ensure coherent implementation and rollout.
• Track developments in AI, LLM, NLP, and human-AI interaction and bring relevant ideas into the team.

Requirements

• Degree in Computational Linguistics, Computer Science, Data Science, AI/ML Engineering, or a comparable field.
• Multiple years of experience in AI solution design, technical requirements engineering, conversational AI, or NLP.
• Ability to work with complex data structures including SQL, semantic networks, and knowledge graphs and represent them visually.
• Deep conceptual knowledge of LLMs, vector spaces, embeddings, NLU/NLG frameworks, NLP, speech recognition and synthesis, and language-model mechanisms.
• Understanding of RAG architectures, knowledge-base design, and data-pipeline concepts, with hands-on generative AI and prompting experience.
• Experience with analytics tools, testing frameworks, and preferably low-code conversational AI platforms such as Cognigy.
• Strong problem-solving, communication, collaboration, ownership, organisation, and customer-focused solution-design skills.
• Fluent English is required; German is strongly preferred, and Spanish, Italian, Dutch, or French are desirable.
• Experience in insurance or financial services, computational linguistics, linguistics, or conversational UX design is advantageous.

Benefits

• Full-time position in an international, cross-functional pan-European team.
• Opportunity to shape AI-powered insurance services and transform customer processes.
• Inclusive equal-opportunity workplace with opportunities for learning, growth, and mobility across Allianz Group.