Responsibilities

Design modular, scalable conversational AI and LLM solution blueprints for global customer-facing insurance services.
Translate business requirements into functional specifications, technical requirements, and visual logic flows for development teams.
Redesign enterprise processes using generative AI while balancing cost, quality, and regulatory compliance.
Design structured knowledge bases and RAG infrastructures to make organisational data AI-ready.
Develop monitoring, KPI, testing, alerting, and simulation frameworks to measure and improve GenAI system performance, quality, and compliance.
Coordinate with operational units and international development teams to prioritise use cases and ensure coherent implementation and rollout.
Track developments in AI, LLM, NLP, and human-AI interaction and bring relevant ideas into the team.

Requirements

Degree in Computational Linguistics, Computer Science, Data Science, AI/ML Engineering, or a comparable field.
Multiple years of experience in AI solution design, technical requirements engineering, conversational AI, or NLP.
Ability to work with complex data structures including SQL, semantic networks, and knowledge graphs and represent them visually.
Deep conceptual knowledge of LLMs, vector spaces, embeddings, NLU/NLG frameworks, NLP, speech recognition and synthesis, and language-model mechanisms.
Understanding of RAG architectures, knowledge-base design, and data-pipeline concepts, with hands-on generative AI and prompting experience.
Experience with analytics tools, testing frameworks, and preferably low-code conversational AI platforms such as Cognigy.
Strong problem-solving, communication, collaboration, ownership, organisation, and customer-focused solution-design skills.
Fluent English is required; German is strongly preferred, and Spanish, Italian, Dutch, or French are desirable.
Experience in insurance or financial services, computational linguistics, linguistics, or conversational UX design is advantageous.

Full-time position in an international, cross-functional pan-European team.
Opportunity to shape AI-powered insurance services and transform customer processes.
Inclusive equal-opportunity workplace with opportunities for learning, growth, and mobility across Allianz Group.